[1] Launch NoteBurner Amazon Video Downloader on your PC, then click the "Key" icon to open the registration window.

[2] Copy and paste the Email address and license code that you have received from the email. Then click "OK" to register the program.

[1] Please make sure that you have installed the correct program - NoteBurner Amazon Video Downloader. Please note that the license for the Windows version can't be used on the Mac version.

[2] The registration code is case-sensitive. You can directly copy and paste the registration email and license to NoteBurner. Please confirm that there are no spaces before or after the registration info.

[3] If you still get the error message, please contact our support team at support@noteburner.com for further help.

It's the limitation of the trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version. Please also check if your license has expired. If so, please renew your license.

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch NoteBurner. Then please click the Menu button and select "Register", input your registration email and code into the registration box.

NoteBurner Amazon Video Downloader is a professional video downloader tool that can download movies and TV shows in different video qualities from Amazon Prime Video, and all downloaded videos can be transferred to any device for offline watching.

NoteBurner supports downloading Amazon Prime Video in multiple video qualities, such as 1080p, 720p, and 540p . You can select the available output quality that best suits your needs in the settings window before downloading.

NoteBurner offers three kinds of subtitles encoding ways to meet users' needs for playing videos on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple-languages subtitles and switch them as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitles, "Hardcode subtitles" is a great option to help you make subtitles be burned onto your video. Please note that you can save only one language to the video at a time.

NoteBurner supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure that you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Please make sure the link is copied from the Netflix web player and the video can play properly. Or you can try searching by keyword or the video name.

If you experience a download failure, try the following troubleshooting steps to resolve the issue:

1. Update the software to the latest version.

• In the software, go to Menu > Check for Updates.
• You can also download the latest version from the Download page or the download link for your specific program.

2. Try downloading in smaller batches.

• If you are downloading multiple videos, try downloading fewer files at a time.

3. Check your account status.

• Make sure you can sign in to your account normally through a web browser.
• Make sure your subscription is active and valid.
• Try signing in to or out of your account in the software, then check whether the video plays normally in the built-in browser.

4. Check your IP address and regional restrictions.

• If you are using a VPN, try disabling it or switching to a different VPN server/region.

5. Contact customer support if the issue persists.

• Go to Menu > Feedback in the software.
• Clearly describe the issue, including what happened and which troubleshooting steps you have already tried and their results.
• Provide relevant screenshots or screen recordings, the video URL, login cache (if possible), and software logs to help us investigate the issue.

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at support@noteburner.com. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

1. Which Windows OS are you running? Windows 10/11? 32 bits or 64 bits?

2. Are you subscribing to the Prime Video plan? Or Amazon Annual or Amazon Monthly plan? And which country/region does your Amazon account belong to?

3. Do you want to download Movies or TV shows? Please send us the screenshots of the "Settings" and "Advanced Download" windows.

4. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.

5. Please send us the log files of NoteBurner. You can find them by going to the NoteBurner program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.